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Badr Al Samaa Hospital, Ruwi becomes Dual Accredited Hospital, receives prestigious accreditation - Patient Safety Friendly Hospital Initiative (PSFHI) after JCI

Badr Al Samaa Hospital, Ruwi was accredited by prestigious and important accreditation - Patient Safety Friendly Hospital Initiative (PSFHI) by the Ministry of Health and  WHO in recently concluded Conference and Workshop under the theme “Medication Safety at Transitions” on The National Patient Safety Day at Sheraton Oman Hotel on 4th October, 2018. HE Dr. Ahmed Al Saidi, Health Minister, MoH, Oman handed over the memento and PSFHI Certificate to Dr. V T Vinod, Managing Director, Badr Al Samaa Group of Hospitals and Polyclinics. Already being a JCI accredited hospital, now with PSFHI Badr Al Samaa Hospital, Ruwi becomes dual accredited Hospital. Badr Al Samaa Hospital was the only one in private healthcare sector, to receive this accreditation in the event. Three more Hospitals from public sector received the accreditation: Khoula Hospital, Ibra Hospital and Sohar Hospital.

The assessment by external assessors from the Ministry of Health and WHO was done in the month of April this year and they found all the parameters and adherence satisfactory for the patient safety. Ms. Troina Fortune from Ireland was the principal assessor accompanied by the WHO team including Dr. Safa. Detailed inspection of processes, interviews of patients and staff, document checks, etc. were conducted. The initiatives by Badr Al Samaa like setting up “Patient Fall Assessment Desk” at reception were well perceived and appreciated by the team. Also, One Response Phone Number for the entire Emergency Codes was appreciated by the team of outside assessors stating this will ensure fast response while eliminating communication gaps. 

Badr Al Samaa Group of Hospitals and Polyclinics has laid effective patient safety protocols in line with the flagship program of Patient Safety Friendly Hospital Initiative (PSFHI) established by World Health Organization (WHO) and the Ministry of Health, Oman. Regular monitoring and 100 percent adherence to the set parameters is made sure by the internal patient safety team at Badr Al Samaa, led by Dr. Benny Pannakal, Group Medical Director and Senior Consultant Interventional Cardiologist, which is an integral part of Quality Department, comprising of Doctors, Nurses and Paramedics with great support from the management. Omani staff also participated and contributed well in the whole process. Continuous improvements are made sure to match the framework established by PSFHI.This has resulted in exceptional improvement in safe patient care. Monthly data collections of quality indicators (Key Performance Indicators – KPI’s) with respect to patient safety are done followed by analysis and audit. Any deviation from pre set standards is investigated and corrective measures are taken.

FSFHI comprises of 140 safety standards related to leadership and management, patient and public involvement in patient safety, safe evidence-based clinical practices, safe healthcare environment and life learning measures. Assessment is done, keeping patient safety as main perspective by adopting a 360 degree approach involving staff and patients. The Hospitals enrolled for accreditation in WHO need to do initial gap analysis, and adapt a proactive approach before the final assessment initially by the Ministry of Health and Finally by WHO. These assessments are done on regular basis. 

Ever since its inception, Badr Al Samaa has always set trends in the private health care sector. It played a crucial role as a catalyst to reform the patient care system in the Middle East. Badr Al Samaa also raised its quality of services on par with world standards and it is evident by the various recognitions and accreditation received from different organizations and healthcare accreditation bodies. 

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